(retail store inventory is often wrong or can change quickly) according to my retail experiences i'll list the order of events in general with possible issues in parethesis: That way I never had a problem.īTW its a great issue is not as simple as most believe it to be. Yeah, i'm pretty much burned out on all brick and mortar electronics retailers now.ĭon't u know, always to call (prior to visit) to verify and also ask for that persons name. They have a Razoos in walking distance so I make it worthwhile to have lunch, then go pick up the freebies.įunny how they just keep e-mailing me survey invites.and never really change much of anything as I read from your experience. Went to pick it up and ran into the exact same sequence of events you described.person gets a manager, manager asks me "what model case was that?", gets me to follow them to the section where they shelve cases to help them find it, conclude the case is no longer there followed by apologies then nothing leaving there and never having bought anything from them since (but do go back for their free SD card or USB stick offer I get on occasion). I remember when they first touted this service a couple of years ago (I can't remember how long exactly) I tried it out and placed an order for htpc case they had. I see Microcenter still hasn't "improved" this whole concept of "reserving" your order for pickup. Sorry to bring this thread up again after a month but I had a good laugh at this. What started out as a magical adventure to my new favorite store ended up being a terrible hell-ride of incompetency. What's the point of "reserving" and item if they're just going to sell it to someone else? What kind of miserable company sends you an email confirming that your items have been pulled off the shelf and put in holding for you if they don't even have some of them? This was my worst experience with any store, and Microcenter has lost any future sales from me or positive words. Once I get to the parking lot the rage in my heart is really starting to burn. I didn't want to be that customer that throws a big fit in the middle of the store so I thanked him for his time and effort and quickly made my way out of the store. "We get in weekly shipments so you can come back and we should have both of them next week" he tells me. "We never had that part in, I don't know how it let you reserve one" he tells me. Looking a little worried the manager comes back to me saying that the processor I wanted sold like crazy and that they were all gone, so I asked him about the motherboard that I also came for and he went to check his computer. I study the table before me and see boards from all the big manufacturers, even an ASUS P8P67 PRO, but not the P8P67 Deluxe that I "reserved". I'll be right back with your processor." he says to me. We made our way through the store to a display of 1155 motherboards, "here are the boards, pick yours out from here. He asks me what I'm looking for and I inform him that I have a reservation for a Intel i7-2600K and an ASUS P8P67 Deluxe, "walk with me" me says. He calls some sort of manager to the desk, and when she arrives she calls another manager to the desk. He proceeded to walk to the back where my items were being held, I started to think about how easy this whole process is when he comes back to me empty handed. but in person! After some perusing I made my way over to the 18 minute pickup counter, gave the clerk my name, and showed them my e-mail confirmation. Now I've never been to a Microcenter before so waling into this large store filled with computer equipment was heavenly for me, it was like Newegg. I take my time getting ready for my big day, with my new top-o-the-line Sandy Bridge build and head towards Microcenter to pickup my items. and see an email from Microcenter that confirms my "reservation" and informs me that my items are being held and I have until Wednesday to pick them up. I make my reservation for a 2600K and a ASUS P8P67 Deluxe around 4A.M. So I stay up Saturday night and wait for the SB SKUs to go live on the Microcenter site so I can get my reservation in early. With this option you "reserve" items that your store has in stock adn they hold it for you, so I can sleep in AND get my 2600K with $90 instant rebate? AWESOME. I checked my local Microcenters hours (11-5 Sunday) and started to plan to get there a few hours early to make sure I could be first in line for e 2600K, but then I found the nifty 18 minute in-store pickup option. So I started to get all pumped up for the Sandy Bridge release, and even more pumped that I now live by a Microcenter and can go pickup my parts rather than wait for shipping.
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